Shipping policy

Last updated: 06-02-2026

1. Processing Time

All orders are processed within 24–72 business hours of purchase. You'll receive a confirmation email with your tracking number once your order ships.

1. Estimated Delivery Time

12–15 business days to your door.

1. Shipping Cost

Free shipping on all orders — no minimum required.

1. Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

1. Late or Missing Orders

If your package hasn't arrived within 20 days of your order date, please contact us and we'll resolve it immediately.

1. Order Cancellations

Orders can be cancelled before they are processed. Once your order has been processed or shipped, cancellation is no longer possible.

1. Contact Us

Questions about your order? We're here to help. Email us at hello@luminapaw.store — we respond within 24 hours.