Refund policy

Last updated: 06-02-2026

At LuminaPaw, we want you and your pet to love every experience with us. That's why we offer a 30-day refund policy — no hoops, no hassle.

  1. Change of Mind Returns

You may request a return within 30 days of receiving your order. The item must be unused and in its original condition. Return shipping costs are the responsibility of the customer.

  1. Damaged or Defective Items

If your item arrives damaged or faulty, contact us within 7 days of delivery and send us photos or a short video showing the issue. We will offer a free replacement or a full refund — your choice.

  1. Non-Returnable Items

We may decline a return if the item has been used or is not in its original condition.

  1. Refund Process

Once your return is approved, refunds are issued to your original payment method within 5–10 business days.

  1. Order Cancellations

Orders can be cancelled before they are processed. Once your order has been processed or shipped, cancellation is no longer possible.

  1. Contact Us

Have a question or need to start a return? We're here to help. Email us at hello@luminapaw.store — we respond within 24 hours.