Refund Policy

Refund Policy Last updated: 06-02-2026

At LuminaPaw, we want you and your pet to love every experience with us. That's why we offer a 30-day refund policy — no hoops, no hassle.

1. Change of Mind Returns You may request a return within 30 days of receiving your order.

Conditions:

• Item must be unused and in its original condition
• Customer is responsible for return shipping costs

2. Damaged or Defective Items If your item arrives damaged or faulty:

• Contact us within 7 days of delivery
• Send us photos or a short video showing the issue

We will offer:

• A free replacement, or
• A full refund — your choice

3. Non-Returnable Items We may decline a return if:

• The item has been used
• The item is not in its original condition

4. Refund Process Once your return is approved:

• Refunds are issued to your original payment method
• Processing time: 5–10 business days

5. Order Cancellations Orders can be cancelled before they are processed. Once your order has been processed or shipped, cancellation is no longer possible.

6. Contact Us Have a question or need to start a return? We're here to help. 📧 hello@luminapaw.store — we respond within 24 hours.